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A
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B
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We rarely have ICT faults
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We often have ICT faults.
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We carry out regular ICT maintenance to
prevent faults from occurring.
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Technical support seems to be reactive –
attending to any faults only after they occur.
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If there is a fault, I know it will be resolved quickly.
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ICT faults remain unresolved until a technician can visit the school.
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I know who to report ICT faults to and I get regular progress reports on them.
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I find it hard to report faults, as no one seems to be available to deal with fault reports.
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New ICT services are available for me to use when I need them.
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Sometimes new equipment is still in its box
several weeks after delivery.
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I know in advance about technical work on our ICT, so it doesn’t inconvenience me.
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Our work is often disrupted by the need to do urgent work on our ICT systems.
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I hardly notice technical work being done
because changes always go smoothly.
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We always seem to have faults after
technicians do work on our ICT systems.
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Our ICT is dependable and we use it a lot.
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Our ICT service is often unavailable because it’s awaiting repair.
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